Terms of Service

1. Service Overview

ChinaSender ("we", "us", "our") provides cross-border logistics and purchasing facilitation services between China and international destinations. Our platform offers tools and services designed to assist customers in navigating Chinese e-commerce markets.

Our services include, but are not limited to:

By using our services, you acknowledge that we facilitate logistics and purchasing processes but do not guarantee outcomes or assume responsibility for products purchased.

2. Account and Information Requirements

2.1 Account Information

You are responsible for maintaining accurate account information including:

• Correct personal identification details
• Valid contact information
• Accurate shipping addresses
• Current payment information

2.2 Account Security

You are responsible for maintaining the security of your account credentials. Notify us promptly of any unauthorized access.

3. Item Restrictions and Compliance

3.1 Prohibited Items

The following items cannot be shipped through our services under any circumstances:

3.2 Restricted Items

Some items require special handling or may be restricted by carriers or customs:

• Lithium batteries and electronic devices
• Liquids, aerosols, or gels
• High-value items (jewelry, electronics, luxury goods)
• Items with magnetic components
• Pharmaceuticals or medical devices

We recommend checking with us about specific items before shipping.

3.3 Compliance Responsibility

You are responsible for:

• Ensuring items comply with all applicable laws
• Obtaining necessary permits or licenses
• Paying applicable duties and taxes
• Providing accurate customs declarations

4. Service Descriptions and Limitations

4.1 Purchasing Assistance Service

When you request purchasing assistance:

• We act as your intermediary to facilitate purchases from Chinese platforms
• Services are performed based on your specific instructions
• We do not verify product quality, authenticity, or functionality unless specifically requested as an additional paid service
• Product selection and purchase decisions remain your responsibility
• We are not liable for product defects, non-delivery by Chinese sellers, or product performance

4.2 Package Inspection

Our standard package inspection includes:

• Visual check of external package condition
• Verification of item quantity (when packages are opened for consolidation)
• Basic photographic documentation

This inspection does not include:

• Product quality assessment
• Functionality testing
• Authenticity verification
• Compliance checking with destination country regulations

4.3 Package Consolidation

When consolidating packages:

• Original packaging may be modified or removed to reduce shipping volume
• Fragile items may be repackaged for protection
• Consolidation may affect shipping costs based on dimensional weight

4.4 Storage Services

Package storage terms:

• Free storage period: As specified in your service plan
• Extended storage may incur additional fees
• We exercise reasonable care in storage but are not liable for inherent product issues or improper original packaging

5. Shipping and Customs

5.1 Shipping Process

International shipping involves multiple parties:

• We arrange shipping with carriers based on your selection
• Carriers are responsible for transportation after packages leave our facility
• Shipping times are estimates provided by carriers
• Delays may occur due to customs, weather, carrier operations, or other factors

5.2 Customs and Import Regulations

Important considerations:

• All international shipments are subject to customs inspection
• You are responsible for import duties, taxes, and fees in your country
• Customs may delay, inspect, or reject shipments
• We prepare documents based on information you provide
• Customs decisions are beyond our control

5.3 Delivery

Once packages are handed to the final carrier:

• Delivery becomes the carrier's responsibility
• Tracking information is provided by the carrier
• Delivery issues should be addressed with the carrier

6. Fees and Payments

6.1 Service Fees

Our fees typically include:

• Service charges for processing and handling
• International shipping costs (carrier charges)
• Any additional services you request

Not included:

• Chinese domestic shipping to our warehouse
• Import duties, taxes, or customs fees
• Carrier surcharges or additional fees

6.2 Payment Terms

• Services are provided after payment or available balance confirmation
• Unpaid balances may delay service
• We reserve the right to adjust prices with reasonable notice

6.3 Refunds and Credits

Refund considerations:

• Service fees may be eligible for credit if we are unable to provide a service
• Shipping costs are generally non-refundable once carriers are engaged
• No refunds for customs-related issues or carrier delays

7. Important Limitations and Responsibilities

7.1 Customer Responsibilities

You are responsible for:

• Accurate declaration of package contents and values
• Ensuring items are properly packaged for shipment
• Verifying product details before purchase
• Understanding import regulations of your country
• Maintaining adequate insurance if desired

7.2 Our Role

We provide logistics facilitation services. We are not:

• The seller or manufacturer of products
• Customs brokers or import agents in your country
• Quality control inspectors (unless specifically hired for that service)
• Insurance providers for your shipments

7.3 Shipping Insurance

Considerations for valuable shipments:

• Carriers have limited liability for loss or damage
• Additional insurance is available through carriers or third parties
• We recommend insurance for valuable items
• Insurance claims are handled directly with insurers

8. General Terms

8.1 Service Modifications

We may modify services or terms with reasonable notice. Continued use constitutes acceptance of changes.

8.2 Discontinuation of Service

We reserve the right to decline service for any reason, including but not limited to:

• Non-compliance with these terms
• Shipping of prohibited items
• Repeated provision of inaccurate information
• Non-payment of fees

8.3 Limitation of Liability

Our liability is limited to the extent permitted by law. We are not liable for:

• Product defects or quality issues
• Customs delays, seizures, or additional charges
• Carrier delays, loss, or damage
• Incorrect purchases made based on your instructions
• Events beyond our reasonable control
• Consequential or indirect damages

8.4 Indemnification

You agree to indemnify us against claims arising from:

• Your violation of these terms
• Your shipment of prohibited or restricted items
• Inaccurate information provided to us or customs
• Your use of our services

8.5 Governing Law

These terms are governed by the laws of China. Disputes shall be resolved through appropriate legal channels.